FAQ

Why my cat litter box can’t connect to the Wi-Fi and MagicScoop APP?

Like the most of smart cat litter box in the market, we only support the 2.4GHz Wifi frequency band and currently do not support the 5GHz Wi-fi network. Please ensure that your router or wireless network settings support the 2.4G Wi-Fi network.

How long will it take to receive my order?

3-7 business days. To allow for cancellation, we typically process and ship your order in one or two business day(s). Once the carrier receives the package, it will take 2 to 5 business days to deliver. Additional time may be required for shipment to remote areas. Orders are usually not delivered on weekends or holidays according to carriers’ service schedules.

 Does the Cat Litter box have a cat weight limit? 

MagicScoop M1 Pro open automatic cat litter box suitable for all cats which the weight between 3.3lbs-22lbs(or 1.5k-10kg)，Also fit for fat cats, It is the self-cleaning litter box with the largest active space for cats on the market.

 Does the MagicScoop Open Litter Robot require special litter? 

No,MagicScoop automatic litter robot support most cat litters on the market of various brand, But different cat litters have different self-cleaning effects. Small particles and better agglomeration effect cat litter like crushed cat litter and mineral litter is the best; small diameter tofu cat litter and bentonite cat litter are second. The self cleaning effects maybe not well if use other kinds of cat litter.Especially not recommended to use long strips of tofu cat litter with a length greater than 10mm.

For the best cleaning effect,recommend use our magicscoop cat litter.