FAQs — MagicScoop F1 Smart Pet Water Fountain

Thanks for choosing MagicScoop! Below are some frequently asked questions about the F1 Smart Pet Water Fountain. If you have more questions, feel free to reach out — your feedback helps us get better.

Q. Where is your company located?

Our office is located at 154 Glendale Blvd Suite 1097 Los CA 90039

Q. Where do you ship from?

We ship from our partnered warehouses across the United States. If your order contains multiple items, they may arrive in separate shipments depending on warehouse locations.

Q. How long will it take to receive my order?

• Orders are processed within 2 business days.
• Standard shipping usually takes 3–4 business days.
• Most customers receive their orders within 8 business days.
• During peak seasons (e.g., holidays, Black Friday), dispatch may take up to 5 business days.
• For pre-orders, please refer to the estimated delivery date on the product page.

Q. Do you ship internationally?

Yes! We currently ship to the USA, Canada, UK, Germany, France, Japan, and more EU regions.

You can visit your country’s dedicated store for faster service:

• Canada: ca.magicscooper.com
• UK: uk.magicscooper.com
• Germany: de.magicscooper.com
• France: fr.magicscooper.com
• Japan: jp.magicscooper.com

We are expanding to more regions — subscribe to our newsletter to stay updated.

Q. How much does shipping cost?

USA (Contiguous):

• Free shipping on orders $75+
• $9.99 for orders $35–$74.99
• $5.99 for orders $10–$34.99

Canada:

• Free shipping on orders $100 CAD+
• $13.99 CAD for orders $50–$99.99 CAD
• $7.99 CAD for orders under $50 CAD

Q. Where is the MagicScoop F1 made?

All MagicScoop products are designed in the U.S. and responsibly manufactured in China. We partner with trusted factories that follow high standards in quality, labor rights, and environmental practices.

Q. Will I receive an order confirmation?

Yes! Once your order is placed, you will receive a confirmation email with your order number. If you haven’t received one within 24 hours, please contact us.

Q. Who can I contact for order or product issues?

Reach out to us through our Contact Us page or email support@magicscooper.com. Please include your Model No. and PN code (on the product or packaging) for faster assistance.

Q. What types of payments are accepted?

We accept all major credit cards, PayPal, and other secure payment methods.

Q. Is checkout secure?

Absolutely. Our site is protected with SSL encryption to ensure a safe and secure checkout experience.

Q. Will my personal data be shared?

No, we do not sell or share customer data. Your email will only be used for order updates and occasional newsletters (if you subscribe).

Q. How does the F1 water fountain support pet health?

The F1 is designed not just for hydration, but also health monitoring. It features:

• Real-time water level and drinking data tracking via app
• Multi-stage filtration system to ensure clean, fresh water
• Quiet operation to avoid disturbing your pet
• Smart reminders to change water or clean the unit

Q. Is it safe for multiple pets?

Yes! The F1 holds up to 3.2L (108oz) of water, making it suitable for multi-pet households.

Q. Does the app support health tracking?

Yes. The app tracks drinking frequency, volume, and duration, alerting you of any abnormalities in your pet’s drinking habits.