Shipping Policy
🌍 Shipping Coverage
- United States (Contiguous 48 states)
- European Union countries
- United Kingdom
- Canada (select products only)
- Singapore
We do not ship to: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO/DPO addresses, or P.O. Boxes.
🚚 Processing & Delivery Time
Orders are processed within 2–3 business days (Monday to Friday, excluding holidays). Orders placed after 4 PM Friday or on weekends will be processed the following Monday.
| Region | Carrier Options | Estimated Delivery |
|---|---|---|
| USA | FedEx / USPS / UPS | 3–7 business days |
| EU | DPD / DHL | 3–7 business days |
| UK | DPD / DHL | 3–7 business days |
| Canada | Canada Post | 3–7 business days |
| Singapore | DHL / FedEx / UPS / TNT | 5–7 business days |
💵 Shipping Fees
- FREE shipping for orders over $39 USD in the USA and most EU countries.
- $5.99 flat shipping fee for USA orders under $39.
- International shipping is calculated at checkout.
📝 Signature Confirmation
Signature confirmation is required for high-value items (e.g. MagicScoop Smart Litter Boxes). To opt out, leave a note at checkout or email us.
Note: MagicScoop is not responsible for lost packages when the signature-required service is declined.
❗ Important Reminders
- Shipping address cannot be changed once dispatched.
- Customer is responsible for delivery failures due to incorrect addresses.
- If a package is refused or returned, return shipping charges may apply.
📋 Taxes & Duties
International orders may be subject to customs fees. These are the buyer's responsibility. Please check with your local customs office for more details.
📦 "Delivered" But Not Received?
- Check with neighbors or your building manager.
- Contact the carrier using your tracking number.
- Email support@magicscooper.com for further help.
📭 Contact Us
If you have any questions about shipping or your order, please email us at: support@magicscooper.com